Privacy Policy

1. Introduction

Welcome to Bowling Office ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software solutions, including Lane Doctor and Tournament Doctor (collectively, our "Services").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our Services
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Billing and payment information
• Business information (bowling center name, address)
• Account credentials

2.2 Information Automatically Collected

When you access our Services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on Services)
• Location data (based on IP address)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Payment processors
• Analytics providers
• Business partners

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services
• Account Management: To manage your account and provide customer support
• Communications: To send you updates, newsletters, and marketing materials (with your consent)
• Billing: To process payments and manage subscriptions
• Analytics: To understand how our Services are used and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address technical issues and fraud

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent
• Aggregated Data: We may share aggregated, anonymized data that cannot identify you

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Fulfill the purposes outlined in this Privacy Policy

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt-out of marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our Services
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

9. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us